Help

Support

Email support@getcontamos.com

Fastest ways to reach us

We'll never ask for your password, your bank login or a verification code.

Bank connections

A bank says it needs attention

Banks sometimes ask you to sign in again, for example after a password change or a security update. Open the App's settings, go to bank connections, and follow the prompt to reconnect. Your history stays put.

Transactions are missing or late

New transactions usually arrive within a few hours, but some banks take a day or more, and pending transactions can change or disappear when they post. Pull down to refresh. If something's still missing after two days, email us with the bank's name (never your login).

Disconnecting a bank

In the App's settings, open bank connections and choose Disconnect. This stops the connection at Plaid and removes that bank's accounts and their transactions from Contamos. You can also review connections Plaid holds for you at my.plaid.com.

Households

Inviting your partner

In the App, open your household screen and share its invite code with your partner. They install Contamos, create an account, choose Join a household and enter the code.

Leaving or removing someone

Owners can remove members from the household screen, and that person's access ends. If you want to leave a household yourself, email support@getcontamos.com and we'll help.

The App

Notifications

Choose which reminders and alerts you get in the App's notification settings, or turn them all off in iOS Settings.

Joining the beta

The public beta on Apple's TestFlight opens soon. The link will be on Get Started when it does.

Delete your account

You can delete your Contamos account and its personal information at any time.

  1. If you're a household owner and others are still in the household, tell us in your email whether to hand the household to another member or delete it for everyone. We'll confirm with you before deleting anything other people use.
  2. Email privacy@getcontamos.com from the email address on your account, with the subject "Delete my account."
  3. We'll confirm by replying to that address. Once you confirm, we'll disconnect your banks, delete your account, and delete or de-identify your personal information within 30 days.

Deleting your account doesn't cancel an App Store subscription. Cancel that first in your iPhone's Settings under your name, then Subscriptions.

Information you already shared with a household that still has other members may stay with that household, as explained in our Privacy Policy.